Frequently Asked Questions

How much are your Transfers?

Get in touch with the specifics of your trip to get an exact price for your transfer. We aim to respond to emails as we receive them, providing you with certainty before the transfer. For complex, urgent or last-minute arrangements, get in touch via phone.

Do you have flexibility in after-dinner evening pick-up times?

We understand that an evening out doesn’t come with a defined end time, so we aim to accommodate this as much as possible. Generally, you are able to have a flexible pick-up time, and when nearing the end of the evening, you can get in touch and ask for a pickup. We’ll be there as soon as possible, but 20-30 minutes notice is generally enough to return to you. We’ll send you a txt message on arrival so you can make your way outside. Please also note that a waiting fee of $2 per minute applies from 5 minutes after arrival. Please also note that pick-ups after 11 pm will be charged at a minimum of $120 per hour or part thereof.

How can I pay for my Transfers or Tour?

We accept Visa and Mastercard Credit/Debit cards or Apple/Google Pay payments in the vehicle. A tax receipt is emailed directly to you at the time of payment. An invoice can be prepared for your business if it is more convenient.

How many people can it fit? How much luggage space is there?

The BYD Atto 3 can comfortably fit four passengers. As an EV, it has no driveshaft to accommodate, so the rear seating area is exceptionally spacious. We get comments all the time about how roomy it is. The entire glass roof also creates an open and spacious feel inside the vehicle.

In terms of luggage, the boot easily fits three large suitcases or two large and two carry-on suitcases. We have extra luggage capacity in the form of a Thule towbar Luggage box. This adds another 300L (to the 440L in the boot). This can fit four carry-on suitcases or one Large and two carry-on. In short, there’s plenty of space! Please let us know if you need this extra capacity. We’ll check anyway, but this needs to be arranged to ensure it is available and attached to the vehicle.

Can you transfer our E-Bikes?

Yes, we can! We have a Thule Velospace XT 4 bike rack. This easily fits four regular bikes and, because of weight restrictions, two E-Bikes. In addition, one of the bike slots has Thule XXL Bike straps for long-wheelbase cargo bikes (Tern GSD/HSD or similar). As this is an attachment, prior notice is essential. A small charge per bike is payable for this service.

Can you provide child seats/prams?

Yes, we can! We have a Diono 3QXT and a Maxi Cosi capsule. These can be provided in the vehicle if required. Prior notice is essential, and a small charge applies. In addition, a Mountain Buggy Urban Jungle or small umbrella pram can be provided with prior notice. A daily charge applies.

Where can you find us online?

Check us out on Instagram: https://www.instagram.com/hawkesbay_ev_exectransfers/

Google Maps - Including customer reviews - Hawkes Bay EV Executive Transfers

We’ve also been recently featured in Viva Magazine

Jesse Mulligan: Where To Eat, Drink & Stay In Hawke’s Bay For A Weekend

Can I book for a pickup right now?

Are you in need of a transfer right now? The answer is that it may be possible, depending on availability. However, we strongly advise pre-booking your transfer to ensure a seamless and stress-free experience.

How to Prebook:

Visit our website to select your pickup location, destination, date, and time. You can also specify any special requirements or preferences. Once confirmed, you'll receive a booking confirmation with all the details. Prebooking can also be done via phone (call/text) or email.

What happens if the car runs out of battery?

Choosing an Electric Vehicle (EV) transfer is innovative and eco-friendly. However, it's natural to have concerns about what happens if the vehicle runs out of battery during your journey. The BYD Atto 3 Long Range has a 60kW battery with a range of 480km in city driving. We always start with a 100% charge and have got as far as Cambridge on a single charge during a personal trip.

What accommodation providers do you work with?

We have arrangements with all the major wineries and boutique accommodation providers. If you would like them to book on your behalf and arrange your transfers, let them know upon booking.

Where can I leave a review or feedback?

We value customer feedback and suggestions. Some of our early customers have been invaluable in providing business advice. We also really appreciate getting Google Reviews. These help out a lot, as it enables new customers to understand the service we offer. So get in touch on whatever channel is your preference.

We’d love you to tag us on Instagram: https://www.instagram.com/hawkesbay_ev_exectransfers/

Google Maps Review page, please head here to leave a review Hawkes Bay EV Executive Transfers Google Reviews.

Drop us an email at info@hawkesbayevexecutivetransfers.co.nz

What is your privacy policy?

In line with the principles of the Privacy Act 2020, we collect personal information from you, including information about your:

Name

Contact information

Driver’s license or other Government-issued ID

We collect your personal information in order to:

Provide transport services

Providing some information is optional. If you choose not to enter registration information, we cannot provide transport services. This is to satisfy the requirements of the Land Transport Act 1998; Land Transport Rule: Operator Licensing 2017; Section 3.8(2)(b)

We keep your information safe by storing it in encrypted files on Google Drive and only accessing it for the stated purpose.

We keep your information for seven days at which point we securely destroy it by securely erasing all digital copies. You may authorise us to retain it to provide future services.

You have the right to ask for a copy of any personal information we hold about you and to ask for it to be corrected if you think it is wrong. If you’d like to ask for a copy of your information or to have it corrected, please contact us at hawkesbayevexecutivetransfers@gmail.com